Frequently Asked Questions
Everything you need to know before your journey with Kaisa Travel
1. Booking & Payment
How do I book a trip with Kaisa Travel?
To book, start by contacting us via our website inquiry form, email, or phone. Tell us your preferred travel dates, destinations (Yunnan, Sichuan, Chongqing, Zhangjiajie), group size, and interests. Our travel designers will propose a draft itinerary and price estimate. Once you confirm, we’ll finalize the itinerary and send a booking confirmation. A deposit secures your booking; final payment is due before departure.
What payment methods do you accept?
We accept major international payment methods including bank transfers (SWIFT), credit cards (Visa, MasterCard), and some regional online payment options. Payment details are provided on your invoice. Credit card payments may incur a small processing fee depending on the card and country.
Is a deposit required to confirm my booking?
Yes, a deposit is required to confirm most bookings. The standard deposit is typically 20–30% of the total tour cost, though the exact amount may vary by itinerary, season, and supplier policies. Final payment is usually due 30–45 days before departure.
Can I pay in my own currency?
We can accept payments in several major currencies including USD, EUR, GBP, TWD, KRW, and CNY, depending on your location and payment method. Your invoice will indicate the available currency options.
Do you offer group or corporate pricing?
Yes, we offer tailored pricing for groups and corporate travel depending on group size, travel dates, and service level. Group discounts typically apply for private tours, incentive travel, and corporate retreats.
How secure is my payment and personal information?
We take payment security seriously. Transactions are processed through secure, PCI-compliant channels. Personal information is used only to manage your booking and provide travel services.
2. Itineraries & Customization
Can I customize my itinerary?
Absolutely. Customization is our core strength. Tell us your travel dates, interests, pace, and must-see sites. We’ll design a bespoke itinerary that balances iconic highlights with off-the-beaten-path experiences. We revise the plan until it fits your expectations.
How long does it take to design my itinerary?
Design time depends on complexity. Simple requests get a draft itinerary within 48–72 hours. More complex trips may take 5–10 business days to finalize. We’ll communicate timelines clearly.
Can I combine multiple destinations in one trip?
Yes, combining regions is a popular option. We design seamless multi-destination itineraries connecting Yunnan, Sichuan, Chongqing, and Zhangjiajie with efficient domestic transport between regions.
Can I make changes to my itinerary after it’s confirmed?
Yes, we accommodate reasonable changes before departure. Minor adjustments such as accommodation or activity swaps are usually free. Major changes may affect pricing. Contact your travel designer to discuss modifications.
Are your tours private or group tours?
All our tours are private tours. You travel on your own schedule with your own guide and vehicle. We do not run fixed-departure group tours.
What is the typical group size for a private tour?
Most of our private tours are for 2–6 travelers, though we regularly accommodate larger families, corporate groups, and special-interest groups. We adjust vehicles and guides to fit your group size comfortably.
3. Accommodation & Meals
What types of accommodation do you offer?
We offer a range from comfortable 3–4 star hotels to luxury 5-star properties and unique boutique guesthouses. In culturally rich areas, we also offer ethnic homestays and mountain lodges for authentic experiences.
Can you accommodate special dietary requirements?
Absolutely. We accommodate vegetarian, vegan, gluten-free, halal, and other dietary needs. Inform us at the time of booking and we’ll coordinate with restaurants and guides to ensure suitable meals throughout your trip.
Are meals included in your tour packages?
Meal inclusion varies by itinerary. Most packages include breakfast daily. Lunch and dinner inclusions depend on your tour plan. We clearly list included and excluded meals in your itinerary to avoid surprises.
Can you arrange special dining experiences?
Yes, we can arrange special dining such as cooking classes, food tours, hotpot dinners, and rooftop dining with views. Let us know your preferences and we’ll incorporate memorable culinary moments into your trip.
4. Transport & Logistics
What type of transportation do you use?
We use private, air-conditioned vehicles ranging from comfortable sedans for small groups to spacious vans and minibuses for larger parties. All vehicles are well-maintained and driven by experienced local drivers.
Can you arrange domestic flights and train tickets?
Yes, we arrange domestic flights and high-speed rail tickets as part of your itinerary. We select the most convenient and comfortable options between cities. All transport costs are itemized in your quote.
Is airport pickup and drop-off included?
Yes, airport pickup and drop-off are included for all itineraries. Your guide or driver will meet you at the arrivals hall with a name sign and assist with luggage transfers.
Can you accommodate travelers with mobility concerns?
We do our best to accommodate travelers with mobility concerns. Some sites in Southwest China involve uneven terrain, stairs, or long walks. Contact us with specific requirements and we’ll assess the best routes and provide suitable recommendations.
5. Guides & Language
What languages do your guides speak?
English, Traditional Chinese, and Korean are available. Our team communicates in English throughout the planning process, and your local guides speak fluent English during your tour.
What qualifications do your guides have?
All guides hold official licenses from the China National Tourism Administration and undergo rigorous training. They have extensive knowledge of regional history, culture, and nature, with years of guiding experience.
Can I request a specialized guide?
Absolutely. We offer private guides for one-on-one attention and specialist guides for photography, culinary, cultural, or nature-focused trips. When requesting a specialist, provide details about your goals and skill level.
What should I expect from my guide during the tour?
Expect your guide to be a knowledgeable host, cultural interpreter, and practical problem-solver. They will lead daily activities, provide cultural context, manage logistics, and offer local recommendations. They adapt the pace to your group and ensure a warm, professional experience.
6. Visas & Trip Preparation
Do I need a visa to travel to China?
Visa requirements depend on your nationality. Most international visitors require a Chinese tourist (L) visa obtained from an embassy or consulate before arrival. Some nationalities may be eligible for visa-free transit. We recommend checking the latest regulations early.
What documents should I bring on my trip?
Bring your passport (valid for at least six months beyond return), visa (if required), printed and digital copies of your itinerary and booking confirmations, travel insurance details, and emergency contacts. We’ll send a pre-departure checklist.
Do you provide travel insurance?
We do not sell insurance directly but strongly recommend comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, and baggage loss. We can suggest reputable international insurers.
Are there any health or vaccination requirements?
Common suggestions include routine vaccinations and, depending on your destinations, vaccines for hepatitis A and typhoid. Altitude awareness is important for highland areas in Yunnan. Consult a travel clinic for personalized advice.
What should I pack for my trip?
Essentials include comfortable walking shoes, layered clothing, a lightweight rain jacket, sun protection, a reusable water bottle, and personal medications. We’ll provide a detailed packing list tailored to your itinerary.
Any cultural tips for first-time visitors to China?
Familiarize yourself with basic etiquette — polite greetings, modest dress at temples, and respectful behavior during cultural visits. Learn a few simple Mandarin phrases. Your guide will provide cultural briefings and practical tips before and during your trip.